Web Design

Frequently Asked Questions

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Do you service only your local community or can you print and ship to anywhere else?

First Source Web currently services the entire United States and Canada.

 

How will I receive my order?

First Source Web ships UPS unless otherwise specified. If you need overnight or priority please contact customer service. Post office boxes are unacceptable.

 

Do I need to provide the apparel or merchandise to be embroidered or screen printed?

No, First Source Web has a catalog with a large assortment of items that can be purchased and decorated, which include polo shirts, tee-shirts, shorts, jackets, wind shirts, caps, bags, and more.

 

Where are the locations on the item that you print or embroider?

First Source Web can print on nearly any location of a tee shirt to meet your needs. First Source Web generally embroiders logos above the left front pocket. In order to embroider directly on the pocket, it must be 6"x6" and deep enough to fit a fist. Names are usually on the right front or sleeve.

 

How many colors can you print or embroider?

First Source Web can print up to 8 colors on light colored apparel and up to 6 colors for dark garments. First Source Web can embroider up to 10 colors on one item.

 

Do the number of locations and number of colors affect my cost?

Yes, location, colors, embroidery stitches affect pricing. Base pricing includes one location and one color. Additional colors and location are subject to additional pricing. Base pricing includes one location up to 12,000 stitches. Additional locations and stitches are subject to additional pricing.

 

Do I have to send you artwork or can First Source Web create it?

The final artwork must be in a format that is compatible with our system for screen printing and embroidery. You may provide artwork in Corel Draw Format or First Source Web can have our design team create it for you. All we need in order to create is an idea of what you want.

 

Will a sample be produced for my approval?

First Source Web does not provide physical samples. However, you will receive your artwork via Email for final approval as well as a clear understanding of how your final piece will look.

 

Do I need to pay an initial deposit?

Certain terms must be met through an approval process. Some first orders may require a 50% deposit with either check or credit card.

 

What is the minimum number of items that I have to order?

First Source Web has a minimum order of 25 items on all custom screen printed orders (if less please call customer service); however, there is no minimum for embroidered items.

 

Are there volume discounts given for orders over a certain amount?

Yes, discounts occur in quantities greater than 50. Please call First Source Web for pricing.

 

What is the average turn-around time for orders?

For screen-printing the average turn-around time is 7-10 business days from art approval. The average embroidery turn-around time is 12-15 business days from art approval.

 

What is the average turn-around time for art approval?

For screen printing the initial art proof will be provided with in 3-5 business days. The timeline for art approval varies depending upon the changes requested by the customer.

For embroidery the initial art proof will be provided with in 5-7 business days. The timeline for art approval varies depending upon the changes requested by the customer.

 

Do you allow rush orders?

Yes, First Source Web considers requests for rush orders but do reserve the right to say no to a rush order when necessary. An order is considered a "rush order" when it is requested in less than normal turn-around time. All rush orders that are accepted will carry a charge of $25.00 - $50.00 depending on the size of the order, plus any additional express shipping charges incurred to meet the deadline. Please call First Source Web with any other questions.

 

What is your re-order policy?

Contact your sales representative and place your order. If the order is for the same design, you will not incur another artwork fee.