Services
Web Design
Frequently Asked Questions
Can you print sizes and/or items not listed on your website?
Yes, we are always evolving. Please send us an email or give us a call to talk more about your specific needs.
Can I order less than 5,000 pieces?
Yes. However, the savings between 5,000 and 2,500 is very little.
Will I get some sort of proof before my job is printed?
We will always send a proof by e-mail. Proofs sent by mail will not be sent unless one is requested at an additional charge. This proof is used to review art layout and "pleasing color" standards. We do not guarantee exact color matching.
What paper stock do you print on?
Our Business Cards and Postcards are printed on 14-point glossy card stock with UV coating (lamination) on the color side(s). We also offer 14- point Premium Uncoated paper stock for our business cards and our 4 x 6 and 5.5 x 8.5 postcards. All other products are printed on 100 lb gloss book stock, with overall aqueous coating on both sides.
What kind of inks do you use?
All of our
products are printed with four-color inks: (Cyan, Magenta,
Yellow, and Black).
Color density less than 15% may not print.
What line screen do you print with?
We print with a 200 line screen (Lines per Inch).
Can I write or print on UV coating?
No.
Can I request spot color?
No. We print using a 4-color process, meaning that all of our products are printed with Cyan, Magenta, Yellow, and Black inks. We do not use any inks other than CMYK.
What kinds of varnish (coating) do you use?
Depending on what product you are ordering, it will either have aqueous coating or UV coating.
When preparing press-ready digital files, what size should I build my file to?
Please build your press-ready digital files to bleed size by adding 0 .1" dimension for any product that is printed on 14- point cardstock (for example: business cards and postcards) and 0.125" for all other products (for example: brochures and flyers).
What is the required bleed?
Our bleed is 0.1" or 0.125" added to each overall dimension. Files not built correctly may delay the order, or may add costs.
What if my cards don't bleed?
We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim 0.1" or 0.125" off of each edge, which will result in the desired trim size.
How do I prepare files for trim?
Simply add 0.1" or 0.125" to each overall dimension of your digital layout. Example: a 5" x 7" would have a bleed size of 5.1" x 7.1".
What if I am not satisfied with my order?
First Source Web is committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.
What is your return policy on all printing services?
Since each order
is unique to each customer it has no re-sale value,
therefore All Sales Are Final. If we verify that we made an
error on our end, we will re-print the order. No Refunds or
Credit.
Customer must notify First Source Web within 6 business days
of order acceptance to notify any defects discovered in the
ordered product. In order to receive a replacement the
customer must return 100% of the received product within 15
days (at their own expense) from the time when the delivery
was received. All new charges related to expediting printing
(Rush Printing or Shipping) are NON REFUNDABLE, including
those orders that are returned for any reason.
